There's a good article about civility in this month's Illinois Bar Journal: "Uncivil Action," by Helen W. Gunnarsson.
Some tips from the lawyers interviewed for the article:
- It's a waste of time to try to outbully a bully; make a decision not to respond to incivility with incivility;
- You can't reform the small percentage of lawyers who use incivility as a litigation tool; those lawyers, though, will become known for their incivility, which will tend to make it harder for their strategy to work;
- Your own bad behavior will come back to bite you; always treat people with courtesy, even when they're inept at doing it themselves.